Policies & Our Promise

Thank you for supporting our small farm. Your happiness is important to us!

By making a purchase with Petals & Prosecco, you are agreeing to the following terms and conditions: 

Our Promise

Every tuber, corm, and seed we sell is grown, divided, inspected, and packed by us on our farm. We will never import for resale. While the vast majority of our tubers have been grown on our farm for a few years, each year we source new varieties from a very small, carefully selected group of trusted sellers. Any new stock is closely monitored and grown separately before being introduced into our main growing areas. We are proud to say we have never had gall in our fields.

We take plant health seriously and monitor our fields closely throughout the growing season. The health of our plants is our top priority; We aim to grow and sell healthy plants! Tools are sanitized between plants, suspect material is ruthlessly removed, and we never do u-picks. While we follow best practices, growing plants always carries some natural risk. By purchasing you accept the fact that sometimes plants get sick, and virus is not 100% avoidable. 

Tuber Guarantee

We guarantee that all tubers are true to variety, arrive healthy, and include at least one viable eye at the time of shipping.

Pricing & Orders

  • Prices are per single tuber unless otherwise noted

  • Orders are first come, first served

  • Items are not reserved until checkout is complete

  • Cart holds are not available

  • Some varieties may be limited per household to allow more growers access to rare tubers

All sales are final. In rare circumstances, cancellations may be accepted within 14 days of purchase and are subject to a restocking fee.

Growing Responsibility

  • We cannot guarantee plant performance due to variables beyond our control, including climate, soil, storage, pests, and care

  • Color variation may occur due to environmental differences and is considered normal

  • Growing success and storage practices are the responsibility of the buyer

Shipping

  • We ship via USPS within the continental United States only

  • Fall and spring shipments are timed with weather conditions in mind

  • Spring shipping begins once temperatures are forecasted to remain above freezing, likely April.

  • Orders cannot be held or delayed

Once an order leaves our farm, we are not responsible for shipping delays, lost packages, damaged packages, or other weather-related issues. For lost packages, please contact USPS directly.

Inspecting Your Order

Please inspect your order within 48 hours of delivery. If you have any concerns, email us at petalsandproseccofloral.com with your order number and clear photos so we can assist. After this window, your purchase is considered accepted. It is the buyers responsibility to inspect your order asap.

Refunds & Replacements

We do not offer substitutions or replacement tubers, corms, or seeds. If a refund is warranted due to an issue prior to shipping, the purchase price of the affected tuber(s) corms, or seeds will be refunded.

We do not refund for damage due to bad weather, rot after planting, viruses, pests, poor field conditions, negligence or plant performance.

Respectful Communication

We are committed to kind, respectful customer service and ask that all communication remains courteous. We reserve the right to refuse future service for any reason at any time. Your satisfaction is very important to us! If you have an issue, please reach out, we want to make it right!

By purchasing from Petals & Prosecco you are confirming you have read and agree to these policies.